Aqua Science Policies

• Who: Original retail purchaser with proof of purchase.
• Where: Original installation address within the United States.
• Products: Only items labeled “Limited Lifetime Warranty.” Other brands carry their own manufacturer warranties.
• Transfer: Non-transferable.

• At our option: repair, replace with new/equivalent part, or refund purchase price less reasonable depreciation if repair/replace is not feasible.
• Replacements may be new or remanufactured. Cosmetic variations that do not affect function are permissible.

• Installed and maintained per manuals, including pretreatment where specified.
• Water quality within stated limits. Pretreatment or softening may be required.
• Warranty registration within 60 days when indicated on the product page or documentation.

Retain invoices, serial numbers, and installation records for verification.

• Improper installation, misapplication, oversizing/undersizing, or use contrary to manuals.
• Abuse, neglect, impact, fire, flood, freezing, lightning, surges, sand/sediment, chemicals, scale, or biological fouling.
• Consumables: filter media, cartridges, UV lamps/sleeves, seals, O-rings, gaskets, injector screens, anode rods.
• Third-party accessories or modifications not supplied by Aqua Science.
• Labor, diagnostics, removal/reinstall, travel, permitting, access costs.
• Incidental or consequential damages, including property damage or lost revenue.

1. Collect proof of purchase, serial/model, installation date, and photos/video.
2. Request RMA: support@aquascience.net or 800-767-8731.
3. Complete requested diagnostics or provide additional media if asked.
4. Ship item/components to the RMA address. Inbound shipping is customer’s responsibility.
5. After inspection, we repair, replace, or refund per policy. Approved replacements ship at our expense.

• Same item: Same brand, model/SKU, specifications, and warranty.
• Availability: Competitor shows in-stock and ready to ship within stated lead times.
• Seller: U.S. authorized retailer for the brand.
• Visibility: Price is publicly viewable without login or membership.

• Item price plus shipping, handling, and required fees to your ZIP code.
• Sales tax excluded where required by law.

• Marketplace third-party listings, auctions, liquidation, used/open-box, refurbished, or damaged.
• Typographical errors, obvious mistakes, limited-quantity flash sales, doorbusters, coupon stacks.
• Membership/loyalty/subscription or negotiated/quote-only pricing.
• Bundles with services/installation, free gifts, or gift-card value.
• International sellers or shipments outside the U.S.

We comply with each brand’s Minimum Advertised Price rules. If a lower qualifying competitor price exists, we match via cart pricing or a written quote when allowed by the brand’s policy.

• Requests accepted before purchase or within 14 days after purchase.
• Limit one price match per identical item purchased.

1. Provide competitor URL and screenshot showing price, item number, and availability.
2. Email pricematch@aquascience.net or submit the Price Match Request form.
3. We verify in real time and respond with approval, an adjusted cart/coupon, or a written quote.
4. For completed orders, approved matches are refunded to the original payment method.